Frequently Asked Questions
Clear answers to common questions about quotes, preparation, assembly, disassembly and wall fittings.
How do I get a price?
Use the quote form or WhatsApp and send the retailer, product link, quantity, postcode and clear photos. For wardrobes, include the number of doors, drawers and shelves. This helps Jamie provide a more accurate, no-obligation quote.
Is the quote free?
Yes. Quotes are free and there is no obligation to book.
Could the quoted price change?
The quote is based on the details supplied. If the item, quantity, access or work required is different, Jamie will discuss any effect before carrying out extra work.
Do I need to provide tools?
No. Jamie brings the tools normally required for the agreed assembly, disassembly or wall-fitting work.
Do I need the assembly instructions?
Please keep the instructions with the item whenever they are available. If they are missing, send the product link before booking so Jamie can assess whether the job can still be completed.
What if parts are missing or damaged?
Jamie will point out the problem and explain whether the work can continue. Replacement parts normally need to be obtained from the retailer or manufacturer.
Should I book before the furniture is delivered?
It is usually best to allow time after delivery so you can confirm that all boxes have arrived and there is no obvious delivery problem.
Where should the boxes be placed?
If possible, place the boxes in or close to the room where the furniture will be assembled. Mention stairs, lifts or restricted access when requesting the quote.
Can you assemble several items in one visit?
Yes. List every item and quantity so Jamie can estimate the time required and provide one clear quote.
Can you disassemble and reassemble furniture?
Yes, where the item’s design and condition make it suitable. Send photos and explain whether it is moving between rooms, going into storage or moving to another property.
Can you put up shelves and curtain poles?
Yes, subject to the item, wall type, weight and suitable fixing method. Send photos of the wall and all supplied brackets or fittings.
Can you hang pictures and mirrors?
Yes, selected pictures, wall art and mirrors can be fitted. The size, weight, mounting points, wall type and supplied fittings must be checked first.
Do I need to arrange parking?
Please mention permits, paid parking, loading restrictions or a long distance from the vehicle. This is especially important for London jobs and larger items.
Which areas do you cover?
Jay’s Help is Handy is based in South London and covers jobs across London and Kent. Send the full postcode for confirmation.
Is the business insured?
Yes. Jay’s Help is Handy has public liability insurance.
How do I check availability?
View the availability calendar, then send your preferred date with the job details. A date is only booked once Jamie confirms it directly with you.
Ask Jamie Directly
If your question is not covered above, send a short WhatsApp message. Include a photo or product link if the question is about a particular item.
Ask on WhatsAppFor the Quickest Answer
- Explain what the item is
- Send the product link
- Include your postcode
- Attach clear photos
Ready to Request a Quote?
The form collects the main information Jamie needs and opens WhatsApp with your answers ready to send.